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FAQ: Buying from us

FAQ: Buying from us

Can I get a refund?

No, due to the nature of the products we sell we do not give refunds. You can return your product for exchange or receive a store credit.

What if I want to cancel my order after I've paid for it?

If we cannot come to an agreement, we will either give you a coupon code as a a credit toward your next online purchase, or a refund of 75% from your order subtotal before shipping. This is to cover all fees associated with online card processing. This is non-negotiable.

Can you test the product before shipping it to me?

There is a manufacturer's warranty for all items sold on our website. As resellers we cannot test each and every individual item, even if you ask. If you feel the product support forums from the manufacturer do not help and you still cannot get the product to work, then you can send it back to us for an exchange. We cannot test the item being returned.

The only item we test before shipping to our customers are gaming consoles that have been sent to us for modification or repair.

Can you update the DS flashcards to work with the latest firmware on my DS?

No, we are not responsible for updating these cards to work with the latest firmware for the DS. All cards are pre-flashed at the factory where these are made. Some cards are re-flashable with a DS Lite. We do not assume any responsibility for flashing cards not running up-to-date firmware.

Can I get a discount?

We have discount coupon codes available for certain products and services listed throughout the website.

What about discounts for military/senior/Indian status discounts?

With all due respect, unfortunately we do not offer military, senior, or Indian status discounts. We kindly ask that you please claim it when you file your taxes.

How can I return a defective product to you for exchange?

You must send your item back to us via postal service, at your own expense, to this address:

60 Baffin Place Unit #3
Waterloo, ON
N2V 1Z7

Write on the package "RETURN TO CANADIAN SUPPLIER FOR EXCHANGE"  On the outside of the package and the customs paperwork given to you at USPS, or we will be billed customs fees that the customer is responsible for.

Please include a copy of your invoice with your return.

Can you send my exchange using a premium postal service like USPS First Class mail with tracking?

Our default delivery service goes through UPS. If we have to send an exchanged item to you, to a PO Box, or in any other way that requires tracking, then you will be required to pay us for the shipping before we arrange a delivery. COD (Cash on Delivery) is not an option.

How can I get free shipping?

If your order subtotal before taxes (if applicable) exceeds $150.00 USD, you may receive free shipping. 

Why does it cost more to ship a certain product, if the value of the product is lower than the rate of shipping

UPS rates are based on packages weighing a minimum of 1-3 lbs (0.45-1.36 kg) We cannot discount rates for items weighing less than a pound, and neither will UPS.

Why does my shipment not include the invoice or receipt of payment?

To reduce waste, we are not responsible for reproducing a copy of your receipt or invoice as one has already been sent to the email you submitted upon registering with our website. If you have not received the email with your receipt or invoice, please contact us immediately and we will email a copy to you. We will not print a hard copy.

Can you include a user guide / instructions on how to use the products you sell?

You will find installation guides and tutorials within the product descriptions of certain items we have listed. Otherwise, you are responsible for visiting the manufacturer's website for user guides and manuals. Please search and read them carefully at your own leisure.

My tracking information isn't working?

If your tracking isn't working, please let us know via the customer Contact Form. Please note: We do not ship out orders on Saturdays, Sundays, or Fridays/Mondays depending on the holiday.

What does it mean when I check my tracking online, and I get this message: "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

This means that your order has not left our facility, due to stock shortages for certain items you have purchased. IT IS THE CUSTOMER'S RESPONSIBILITY TO READ THE PRODUCT DESCRIPTIONS. "DATE SUBJECT TO CHANGE WITHOUT NOTICE" means we are not going to email the thousands of inquiring customers at once to let them know a product has been re-stocked. Depending on the item and any service interruptions beyond our control, our suppliers are able to deliver our inventory 7-10 business days after we place our order.

I tried using my Mastercard when I wanted to pay but it doesn't work?

Our payment gateway is currently not setup for using Mastercard. You will have to submit payment using a credit card registered with VISA. You can also submit payment via Western Union, email money transfer, bank transfer or money order.*
*service fees apply.

My order status says "Failed" and I just tried to pay with a Visa?

You will have to contact the customer service phone number on the back of your card. It is possible that your Visa has been blocked for international purchases, or is temporarily blocked, due to a transaction with our online card processor.

Can you process my credit card over the phone?

Our API does not support manual credit card authorizations. All orders have to go through the website.

Can you send my payment instrucitons for Pay (wait for it...) Pal?

Due to the nature of the products we sell online, they will not allow us to use them for payment methods. We can't even mention their name online or else they unleash their harassment campaign and demand us to remove all instances from our website.

IT IS NOT POSSIBLE TO LEGALLY USE P-PAL SERVICES FOR SALES OF MODCHIPS IN NORTH AMERICA.

Can I add something to an existing order?

Yes. Your card will be charged the amount required to cover the cost of the product for which you require, plus a $1.00 fee to offset the cost of processing your transaction.

More FAQ will be added.

This was my life's first online order! Obviously tensed about it as I messed up with my shipping address. But they corrected it according to my mail the very next day and shipped with tracking number within a day!
I am just overwhelmed with their such good service and what I think, after this online shopping would be an addiction for me.

Thanks to modchipcentral!
Fahad Akter
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