• Refunds & Order Cancelations
• Product Guarantee
• DS Cards
• Discounts
• Shipping
• Instruction guides
• Tracking
• Payment

Can I get a refund?

No, due to the nature of the products we sell we do not give refunds. You can return your product for exchange or receive a credit.

What if I want to cancel my order after I've made a purchase?

If we cannot come to an agreement, we can only issue a partial refund of 75% from the purchase order amount. This is to cover the card processing fee plus chargeback fee. This is non-negotiable.

Can you test the product before shipping it to me?

We do not test products on consoles or any other gaming devices. There is a manufacturer's warranty for all items sold on our website. As resellers we are not required to test each and every individual item, even if you ask. If you have tried everything and still cannot get the product to work, then you can send it back to us for an exchange. We cannot test the item being returned because we are not product testers.

The only item we test before shipping to our customers are consoles that have been sent to us for modification or repair.

Can you update update the DS flashcards to work with the latest firmware on my DS?

No, we are not responsible for updating these cards to work with the latest firmware for the DS. All cards are pre-flashed at the factory where these are made.

Can I get a discount?

We have discount coupon codes available for certain products and services listed throughout the website.

How can I get free shipping?

If your order subtotal before taxes (if applicable) exceeds $150.00 USD, you may receive free shipping.

Can you include a user guide / instructions on how to use the products you sell?

You will find installation guides and tutorials within the product descriptions of certain items we have listed. Otherwise, you are responsible for visiting the manufacturer's website for user guides and manuals. Please search and read them carefully at your own leisure.

My tracking information isn't working.

If your tracking isn't working, please let us know via the customer Contact Form. Please note: We do not ship out orders on Saturdays, Sundays, or Fridays/Mondays depending on the holiday weekend.

When I go to UPS.com to to check the status of a tracking number, I get this message "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

This means that your order has not left our facility, due to stock shortages for certain items you have purchased. Depending on the item and any service interruptions beyond our control, our suppliers are able to deliver our inventory 7-10 business days once we place an order.

My Mastercard will not work when I try to pay for my order with a credit card.

Our payment gateway is currently not setup for using Mastercard. You will have to submit payment using a credit card registered with VISA. You can also submit payment via Western Union.*
*service fees apply.

More FAQ will be added.