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FAQ: Buying from us

FAQ: Buying from us

Can I get a refund?

No, due to the nature of the products we sell we do not give refunds. You can return your product for exchange or receive a store credit.

What if I want to cancel my order after I've made a purchase?

If we cannot come to an agreement, we will either give you a coupon code as a a credit toward your next online purchase, or a partial refund of 75% from your order subtotal before shipping. This is to cover all fees associated with online card processing. This is non-negotiable.

Can you test the product before shipping it to me?

There is a manufacturer's warranty for all items sold on our website. As resellers we cannot test each and every individual item, even if you ask. If you feel the product support forums from the manufacturer do not help and you still cannot get the product to work, then you can send it back to us for an exchange. We cannot test the item being returned.

The only item we test before shipping to our customers are gaming consoles that have been sent to us for modification or repair.

Can you update update the DS flashcards to work with the latest firmware on my DS?

No, we are not responsible for updating these cards to work with the latest firmware for the DS. All cards are pre-flashed at the factory where these are made. Some cards are re-flashable with a DS Lite. We do not assume any responsibility for flashing cards not running up-to-date firmware.

Can I get a discount?

We have discount coupon codes available for certain products and services listed throughout the website.

I need to send a product back, it doesn't work and I want a new one that works.

You must send your item back to us via postal service, at your own expense, to this address:

60 Baffin Place Unit #3
Waterloo, ON
N2V 1Z7

Write on the package "RETURN TO CANADIAN SUPPLIER FOR EXCHANGE"  On the outside of the package and the customs paperwork given to you at USPS, or we will be billed customs fees that the customer is responsible for.

Please include a copy of your invoice with your return.

How can I get free shipping?

If your order subtotal before taxes (if applicable) exceeds $150.00 USD, you may receive free shipping. 

Can you include a user guide / instructions on how to use the products you sell?

You will find installation guides and tutorials within the product descriptions of certain items we have listed. Otherwise, you are responsible for visiting the manufacturer's website for user guides and manuals. Please search and read them carefully at your own leisure.

My tracking information isn't working.

If your tracking isn't working, please let us know via the customer Contact Form. Please note: We do not ship out orders on Saturdays, Sundays, or Fridays/Mondays depending on the holiday weekend.

What does it mean when I check my tracking online, and I get this message: "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

This means that your order has not left our facility, due to stock shortages for certain items you have purchased. Depending on the item and any service interruptions beyond our control, our suppliers are able to deliver our inventory 7-10 business days once we place an order.

My Mastercard will not work when I try to pay for my order with a credit card.

Our payment gateway is currently not setup for using Mastercard. You will have to submit payment using a credit card registered with VISA. You can also submit payment via Western Union, email money transfer, bank transfer or money order.*
*service fees apply.

My order status says "Failed" and I just tried to pay with a Visa?

You will have to contact the customer service phone number on the back of your card. It is possible that your Visa has been blocked for international purchases, or is temporarily blocked, due to a transaction with our online card processor.

Can't you just charge my card over the phone?

Our API does not support manual credit card authorizations. All orders have to go through the website.

Why can't you just use Pay (wait for it...) Pal?

Due to the nature of the products we sell online, they will not allow us to use them for payment methods. We can't even mention their name online or else we get emails asking to remove all instances of their name.

Can I add something to an existing order?

Yes. Your card will be charged the amount required to cover the cost of the product for which you require, plus a $1.00 fee to offset the cost of processing your transaction.

More FAQ will be added.

I just want to ask do you like in UPS because that was way to fast for anyone other than flash to mail that.
Gregory Gaines

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